bead soup party

Thursday, July 1, 2010

Cords, Cords and More

I am in customer service in my non beading job (yes, I still have to work to support my beading habit). As a customer service representative, there is nothing I appreciate more than good customer service. Today's times do not find many merchants that provide good service. However, I have found that in the "bead world" there are many stores who do provide good customer service. One such merchant is the Satin Cord Store in Jacksonville, Florida. This is a small home based business. They sell mostly by phone or online ordering. The Satin Cord Store is one of the best source for cords for macrame, knotting, kumihimo, etc. They carry most of the colors of Superlon. They also carry a great selection of Rattail and Chinese knotting cord. In addition to cords, they also offer a great selection of Kumihimo supplies, findings, art beads, ready to wear cords, all sorts of books and odds and ends.

According to Cathy, when Robin is not traveling around doing art shows, she does give some pretty special classes in Art Clay and soldering. Cathy helps to man the fort when Robin is gone and she is Customer Service Excellence! I have ordered from them twice and have been in a rush and my package has gotten out immediately and she has given me the exact information on when it will reach me. This latest was for my Bead Soup buddy. The store that was supposed to order the cord for those mission necklaces failed to do so and the project is due next week and she was in a real bind. I called Cathy and Voila, she has my cord arriving in Michigan tomorrow so that my buddy can get her necklaces done in time for the mission trip. I am consistently wowed by their wonderful customer service.

If you have needs for cords, kumihimo supplies or just want to browse in general, visit or give them a call at 888-RAT-TAIL (888-728-8245). I don't think you will be disappointed.

I have not received any payment or goods or services for this endorsement. This is strictly an endorsement from my own experience with this merchant.

1 comment:

  1. I know myself as well as the ladies who will be getting the necklaces are very thankful for their speedy service as well as your willingness to help me figure this out! Alice